Insurance & Billing

Exagen is committed to making testing more accessible and more affordable for all patients

Insurance & Billing

We recognize the unique challenges that you may face, that is why our AVISE Patient Advocate Team is here for you to help make the process simple and reduce your out of pocket expenses where possible.

You may receive a welcome letter from us outlining the process, this is not a bill.

To learn about our insurance and billing practices please select one of the topics below.

To reduce any burden on patients, our specialized team will handle questions or requests from your insurance company directly.

We will reach out to you only when needed to ensure a seamless process.

We will bill insurance companies on your behalf.
You may receive communication from your insurance company including an EOB - Explanation of Benefits. THIS IS NOT A BILL
In today's world, the billing process is often complex and may take up to several months. To make the process more convenient, we will file an appeal on your behalf if necessary.
- If your insurance requires your authorization to submit an appeal, we will provide the necessary appeal paperwork.

Our AVISE Patient Advocate Team is here for you

For specific questions regarding insurance, billing or to see if you qualify for our financial assistance program, please call us at 1-888-452-1522 X 2 (Monday through Friday, 6 a.m. to 4:30 p.m. PST) or email us at [email protected]

Frequently Asked Questions

You may have been paid by your insurance company and are in receipt of a check with attached correspondence to that payment. Since your insurance company has chosen to pay you directly, it is your responsibility to forward the amount reimbursed with any attached correspondence received to Exagen Inc., as the provider of the service, within 10 days of your receipt of that payment. For more information please contact our AVISE Patient Advocate Team at (888) 452-1522, option 2.

If you have received a check from your insurance company please:

1. Sign the check "pay to the order of Exagen Inc."
2. Include copy of your EOB - explanation of benefit
3. Mail to: Exagen Inc., PO BOX 27561, Albuquerque NM 87125

If you accidentally cash the insurance check(s):

- Send a check/money order made out to Exagen Inc. for the same amount of the insurance check(s) and write your account number(s) on the check.
- Include the check/money order and copy of EOB(s) in the enclosed postage paid envelope to Exagen Inc. at PO Box 27561, Albuquerque, NM 87125